FAQs
 
 
 
Browsing
 
 
1.   What do I need for optimum browsing when visiting Gotifi.com?
 
 
 
To make your experience at Gotifi.com as pleasant as possible, we recommend using the latest version of your browser. If you access our website using an older version, we cannot guarantee that all of its features will function properly. Please note that your browser must accept cookies and be SSL compatible.
 
 
Account Registration
 
 
1.   How do I sign up for Gotifi.com account?
 
 
 
You can sign up for Gotifi.com by using your email address or log in with your Google or Facebook account. Go to the homepage, mouseover the user profile icon at top right corner and click on “Sign Up”.
 
 
Signing up via Facebook
 
  • Select Facebook and a popup window will be opened.
  • In the popup window, login to your Facebook account.
  • Click on “Continue”.
  • The popup window will close, and you will be logged in automatically.
  • You may start browsing for your next holiday’s destination.
 
Signing up via Google
 
  • Select Google and a popup window will be opened.
  • In the popup window, login to your Google account.
  • Click on “Continue”.
  • The popup window will close, and you will be logged in automatically.
  • You may start browsing for your next holiday’s destination.
 
Signing up via Email
 
  • Enter your email address and password, then click on the “Sign Up” button.
  • An email will be sent to the entered email address for verification.
  • Verify your email by clicking on the link sent to your email address.
  • You may start browsing for their next holiday’s destination.
 
2.   What to do if I did not receive the verification email?
 
 
 
Please contact us by submitting a feedback at Contact Us page or drop us an email at help@gotifi.com.
 
 
Account Settings
 
 
1.   How do I edit my user profile?
 
 
 
You may edit your profile by clicking the “Setting” button after logging in, the “Setting” button can be found by mouseover the user profile icon at the top right corner. After making the desired changes, remember to click the “Save” button to save the changes.
 
 
2.   What can I do with my Gotifi.com account?
 
 
  • Create and edit your profile.
  • View your search history.
  • Save trips, which is particularly useful for multi-stop journeys.
  • View your favourites.
  • Change your password.
These features make it easier the next time you come back to view a saved journey.
 
 
3.   How do I change my password?
 
 
  • After logged in, mouseover the user profile icon at the top right corner and click on “Setting”.
  • You will be redirect to the user settings page.
  • Scroll down to the “Change Password” section at the bottom.
  • Enter your current password, new password and retype new password, then click on “Change Password”.
  • Your password is now changed.
 
 
4.   I have forgotten my password. What should I do?
 
 
No need to worry, you can reset your password by following steps;
 
 
  • Log into your Gotifi.com account by clicking on the "Log In" tab which appears at the top of the homepage.
  • On the next page simply click on “Forgot your password?”.
  • Enter your registered email address that you used to register and click on “Send”.
  • A link will be sent to your email address with instructions on how to reset your password.
  • You may login to Gotifi.com using your new password.
If you still need help, please contact Gotifi.com support via email at help@gotifi.com.
 
 
5.   How do I make changes or cancel my Gotifi.com account?
 
 
 
You may edit your account information at any time by logging into your Account, where you can view your ticket, booking, modify your account preferences (your email address and/or password), modify your address book & modify your newsletter email subscription.
 
To close your Gotifi.com account, please drop us an email at help@gotifi.com.
 
 
6.   Can I change my email address after signing up as a member of Gotifi.com?
 
 
 
Yes, user can update with a new email address. Upon email changes, an email verification should send to user.
 
 
Orders / Ticketing
 
 
1.   Do I have to be a member to make bookings?
 
 
 
Yes, you will need to register as a member of Gotifi.com before making any reservation. You may sign up using your email or social accounts like Facebook or Google.
 
 
2.   How do I make a booking order for the tickets?
 
 
  • You may browse through our available tickets at Buy Tickets page.
  • Once you found the ticket you are looking for, select on your preferred ticket variant and enter the quantity.
  • Click on” Add to Cart” if you have more tickets to select, else you may click on “Place Order” to place an order straightaway. For tickets added to cart, you may go to “My Cart” page, select the items that you wish to purchase and click on “Place Order”.
  • Once you have placed your order, you will receive an order summary email contains the list of products that you chose to purchase.
  • Our customer service will process your order, once it is done you will receive an invoice email which contains a link for you to make your payment for the tickets.
  • Click on the link and follow the steps to complete your payment, once the payment is done you will receive a receipt email follow by booking confirmation which contains e-Vouchers of your purchased tickets.
 
3.   Where can I find my bookings made?
 
 
 
Hover your mouse over the profile icon in the top right corner and select “Booking”, from there you can view a list of bookings that you have made.
 
 
4.   I just finalized my order, but I still did not receive the order summary after some time?
 
 
 
You may experience a few minutes delay in receiving the order summary after you have placed your order. You should also check the Spam section of your inbox, as the emails may have been delivered there depending on your email settings. If you still have not received an email, please do contact our Customer Service by calling us at +60193562355 or drop us an email at booking@gotifi.com. We will verify that the order has been successfully placed and will correct your email address if necessary.
 
 
Our Customer Service’s operating hours:
 
9:00am – 6:00pm (Monday – Friday)
 
 
5.   I had paid for my order, but I did not receive the receipt and purchased tickets?
 
 
 
It will take some time for our customer service to process your order which might take up to few hours after you made your payment. If you still did not receive any emails, please do contact our Customer Service by calling us at +60193562355 or drop us an email at booking@gotifi.com.
 
 
Our Customer Service’s operating hours:
 
9:00am – 6:00pm (Monday – Friday)
 
 
6.   When will my credit card be debited?
 
 
 
Your debit, charge, credit card will only be debited when you complete the payment at the link available with the invoice.
 
 
7.   Which payment methods are accepted by Gotifi.com?
 
 
 
All orders are payable in Malaysian Ringgit. We accept the following charge, debit and credit cards: MasterCard® and Visa®.
 
 
8.   Is my payment at Gotifi.com secured?
 
 
 
All the transactions made on Gotifi.com are secure. We established specific security measures to protect your personal information from non-authorized access and use. However, you should never consider the transmission of data over the Internet to be 100% secure. Any information that you made available online can potentially be intercepted and used by third parties.
 
 
9.   How can I receive a refund after cancellation on my bookings?
 
 
 
The refund shall be issued via the same payment method used for the order and in the same currency used by the client when paying for the order.
 
 
10.   How do I request for a cancellation?
 
 
 
Please contact Gotifi.com via email at booking@gotifi.com to request for cancellation and refunds arising from any amendment or cancellation of booking. A confirmation from Gotifi.com will be sent once the request has been processed and fund transfer will be processed within fourteen (14) working days from the email date. Customers are advised to contact Gotifi.com as soon as possible via email at booking@gotifi.com if they do not receive the confirmation. Please be noted that refund is subject to approval by Gotifi.com customer service.
 
 
11.   How long does it take to get my refund?
 
 
 
When you requested for a refund, our support team will use commercially reasonable efforts to ensure that any refund will be made within 14 business days of receipt of the acceptance notice.
 
 
12.   Do I need to print out my ticket during the trip day?
 
 
 
Most of the time you can simply present the mobile vouchers received from your email. However, some activities might require you to present a printed ticket. Please check on the confirmation email, or the details page of your purchased tickets to find out whether you need to print your voucher.
 
 
13.   Having problems with your bookings?
 
 
 
You may contact our Customer Service by calling us at +60193562355 or drop us an email at booking@gotifi.com.
 
 
Our Customer Service’s operating hours:
 
9:00am – 6:00pm (Monday – Friday)